Curse

kissedbypixies · Dec 03, 2007, 03:30 PM // 15:30

My Guild wars cut off in a mission then couldn't load back up. Now I can't connect to Arenanet at the start. Anyone else having this problem?

Proff · Dec 03, 2007, 03:36 PM // 15:36

Nope, logged in right now...

Gelfdon · Dec 03, 2007, 03:51 PM // 15:51

I am having the same problem had it once b 4 aswell cant login cant access any offical GW websites either its like ive been banned from that ip range so a followup on what peoples isp's are would b handy case i know the ban isnt at GW's end to see if its a certain isp thats doin the throttling.

BTW i'm BT for isp.

Horton · Dec 03, 2007, 03:58 PM // 15:58

I am having the same problem, i'm also with BT.

Gelfdon · Dec 03, 2007, 04:02 PM // 16:02

Well i done a tracert from my cmd box and cant get past any bt servers but if i do an online tracert i can get a ping from any GW servers so all i guess is that bt are throttling access to GW servers for everyone, will try giving them a call and get back to u's with what they say.

Gelfdon · Dec 03, 2007, 04:50 PM // 16:50

Well gave bt a call not much help there all they told me was they dont have the ability to ban an ip range so it would be of great help if someone could give me the technical support email address for GW seein as i cant access there website for it to see if the problem is there.

Lawliet · Dec 03, 2007, 04:56 PM // 16:56

I'm with BT and I'm having the same problems too.

XiaoTheBlade · Dec 03, 2007, 04:57 PM // 16:57

Yeah I can't get in into gw atm, also on BT.

Error 005 if im lucky enough to get to the password stage.

Dead of Night · Dec 03, 2007, 05:11 PM // 17:11

same problem here. BT and error code 5

Lawliet · Dec 03, 2007, 05:44 PM // 17:44

After trying to log in several times, I've managed to get into the character selection, but it won't load past that =(

Lawliet · Dec 03, 2007, 05:59 PM // 17:59

Ok I've managed to get on GW again. Hopefully all of you can get on aswell now

Law_Sayer · Dec 04, 2007, 02:02 AM // 02:02

Have been in contact with BT as im also having the same problem

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My opinion of their support is very poor as they couldnt even get past thier own firewall to check www.guildwars.com or any other plaync site.

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They admitted a fault and have escalated the problem to a team who can deal with it. Lets hope the sort it soon I NEED MY FIX:

JPG · Dec 04, 2007, 02:16 AM // 02:16

Same thing has happened to me too and I am also on BT.

darkk wound · Dec 04, 2007, 04:48 AM // 04:48

im also having problems now.... happend around 12:00 am i think also on BT

Gelfdon · Dec 04, 2007, 06:04 PM // 18:04

Well I managed to talk to BT and GW about although at the time nobody would take responsibility for it in hopes that it would resolve itself which thankfully it did but this has happened once b 4 to me a few weeks ago and took 4 days b 4 it resolved itself I was just lucky it was only a few hours this time.

But I will add that GW said that it was most likely congestion on the routing to GW from our computers and through the BT network, so all i can say is that I hope for anyone still facing this problem that with a little patience it may work itself out.

Kotaki · Dec 04, 2007, 10:53 PM // 22:53

same problem here

im on BT to

Mojo Moo · Dec 05, 2007, 03:30 PM // 15:30

Must be a BT thing then because I'm with them and I'm having trouble loggin on to play GW too

Horton · Dec 05, 2007, 03:34 PM // 15:34

How many of you BT customers have home hubs? I do and I was experiencing this problem again last night, I simply switched the hub off and on again at the wall and was able to play again.

Mojo Moo · Dec 05, 2007, 03:37 PM // 15:37

Quote:

Originally Posted by Horton

How many of you BT customers have home hubs? I do and I was experiencing this problem again last night, I simply switched the hub off and on again at the wall and was able to play again.

HHmm never thought of that I'll try that now ..brb

YAY it worked

Thanks Horton

milan · Dec 05, 2007, 03:44 PM // 15:44

New backbone filters were released last week, It looks like BT could have updated theirs. If a restart of the hub doesn't work contact BT and ask them to roll back the filters.

Good luck with that one....